Emuracle FAQ - Frequently Asked Questions

Emuracle FAQ - Frequently Asked Questions

🌿 About Emuracle Emu Oil

What is emu oil?

Emu oil is a natural lipid extracted from the adipose tissue of the Australian emu. Rich in omega 3, 6, 7 and 9 fatty acids, it is known for its exceptional anti-inflammatory, moisturizing and restorative properties.

What makes Emuracle emu oil unique?

Our emu oil is distinguished by:

  • 100% pure and organic : No additives or fillers
  • Triple refining Grade AAA : The highest level of purity and quality
  • AEA Certification : Approved by the American Emu Association
  • Ethical and fair : Sourced from Australian farms certified to respect animal welfare
  • Canadian production : Processed in our Health Canada approved laboratories

What is the difference between the different grades of emu oil?

Grade AAA (our standard) represents the highest level of purity. It guarantees:

  • A crystalline, odorless, and impurity-free oil
  • A triple pharmaceutical refining process
  • An optimal concentration of active fatty acids
  • Maximum absorption by the skin

💡 Usage and Application

How to use Emuracle emu oil?

Topical application : Apply a few drops directly to clean, dry skin. Gently massage until fully absorbed. The oil penetrates quickly without leaving a greasy residue.

Frequency : 2 to 3 times a day for problem areas, or as needed.

Areas of application :

  • Face: anti-aging, deep hydration
  • Body: eczema, psoriasis, dry skin
  • Joints: pain, arthritis, inflammation
  • Muscles: aches, tension
  • Hair and scalp: hydration, itching
  • Scars and stretch marks: skin regeneration

Is emu oil greasy?

No! Unlike many oils, Emuracle emu oil is non-greasy and absorbs quickly. Its unique lipid composition allows it to penetrate the 7 layers of the skin in just a few minutes.

How long before I see results?

Results vary depending on usage:

  • Hydration and soothing : Immediate to a few days
  • Joint and muscle pain : 1 to 7 days
  • Eczema and psoriasis : 1 to 3 weeks
  • Scars and stretch marks : 4 to 8 weeks
  • Anti-aging and wrinkles : 4 to 12 weeks

Regular use is recommended for optimal results.

Can emu oil be used on the face?

Absolutely! Emuracle emu oil is excellent for the face. It:

  • Deeply hydrates without clogging pores
  • Reduces the appearance of wrinkles and fine lines
  • Stimulates collagen production
  • Improves skin elasticity
  • Soothes redness and irritation

Apply a few drops to clean skin, morning and/or evening.

🛡️ Safety and Contraindications

Is emu oil safe for everyone?

Yes, Emuracle emu oil is:

  • Hypoallergenic : Suitable for sensitive skin
  • No parabens, no artificial fragrances, no preservatives
  • Dermatologically tested
  • Safe for the whole family : babies, children, adults and the elderly

Are there any contraindications?

Emuracle emu oil is generally well tolerated. However:

  • If you have a known allergy to birds or avian products, perform a skin test on a small area before full use.
  • Avoid the immediate eye area
  • In case of a large open wound, consult a healthcare professional.

Can emu oil be used during pregnancy or breastfeeding?

Yes, emu oil is a safe, natural product during pregnancy and breastfeeding. It's even excellent for:

  • Preventing and reducing stretch marks
  • Relieving muscle and joint pain
  • Moisturize dry skin
  • Soothing irritated nipples during breastfeeding

If in doubt, consult your doctor.

📦 Order and Delivery

What are the delivery times?

  • Fast and free delivery on orders over $50
  • Canada : 3 to 7 business days
  • United States : 5 to 10 business days
  • International : 10 to 20 business days (depending on the destination)

All our products are always in stock for immediate shipment.

Do you deliver worldwide?

Yes! We ship to over 200 countries. Shipping costs are calculated automatically at checkout based on your destination.

How can I track my order?

As soon as your order is shipped, you will receive a confirmation email with a tracking number. You will be able to track your package in real time.

Can I modify or cancel my order?

Contact us immediately via our contact page . If the order has not yet been shipped, we can modify or cancel it.

💳 Payment and Security

What payment methods do you accept?

We accept:

  • Credit cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Diners Club
  • Bancontact

Are my payment details secure?

Absolutely. All transactions are encrypted and secure. We do not store any banking information on our servers. Your payments are processed by platforms certified to PCI-DSS standards.

Returns and Warranty

What is your return policy?

We offer a 100% satisfaction guarantee . If you are not completely satisfied with your purchase:

  • 30 days to return your product
  • Full refund or exchange
  • See our refund policy for more details.

How do I make a return?

  1. Contact our customer service department via the contact page
  2. Please provide your order number and the reason for the return.
  3. Receive return authorization and instructions
  4. Return the product in its original packaging.
  5. Receive your refund within 5 to 10 business days after receipt

🌍 Ethics and Sustainability

Are your products ethical?

Yes, at Emuracle, ethics are at the heart of our values:

  • Organic and fair trade emu oil : Sourced from certified Australian farms
  • Respect for animal welfare : Strictly controlled breeding conditions
  • Responsible production : Pharmaceutical processing in our Canadian laboratories
  • Total transparency : Full traceability of our products

Is emu oil cruelty-free?

Emu oil is obtained as a by-product of the emu industry, which primarily raises emu for its meat. At Emuracle, we source our emu only from certified farms that adhere to the highest standards of animal welfare.

Are your packaging materials environmentally friendly?

We are constantly working to reduce our environmental footprint:

  • Recyclable and reusable packaging
  • Minimizing packaging waste
  • Optimizing shipments to reduce emissions

🎁 Affiliate and Partnership Program

How to become an Emuracle ambassador?

We're looking for passionate partners! Do you love our products? Join our affiliate program and benefit from:

  • Free products
  • Personalized promo codes
  • Generous commissions
  • Tools for tracking your earnings

Visit our Win Big page for more information.

Do you offer discounts for bulk purchases?

Yes! For healthcare professionals, wellness centers, or resellers, contact us via our contact page to discuss preferential rates.

📚 Additional Information

Does emu oil have a smell?

No. Our Emuracle Grade AAA emu oil is completely odorless thanks to its triple pharmaceutical refining process.

How to store emu oil?

  • Store in a cool, dry place, away from direct light.
  • Ideal room temperature (15-25°C)
  • Close the bottle tightly after each use.
  • Shelf life: 2 years unopened, 1 year after opening

Can I use emu oil with other skincare products?

Yes! Emuracle emu oil combines perfectly with your other skincare products:

  • Apply it before or after your moisturizer.
  • Use it as a night serum
  • Mix a few drops into your day cream

Contact and Support

How can I contact you?

Our team usually responds within 24-48 hours.

Do you have a physical store?

Currently, Emuracle is exclusively available online at emuracle.com . This allows us to offer you the best prices by eliminating intermediaries.

❓ Can't find your answer?

Don't hesitate to contact us! Our team will be happy to answer all your questions via our contact page .

Emuracle - Your natural wellness partner 💚